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FAQ

1. When will my order be dispatched and delivered?

Orders are normally dispatched within 2–3 business days after payment confirmation. Delivery then takes an estimated 20–45 calendar days after dispatch. Processing time is additional to transit time.

2. What are your shipping charges and tax arrangements?

Standard shipping is free when your merchandise subtotal exceeds US$30 after discounts. Shipping charges for orders of US$30 or less are shown before payment.

Applicable taxes and import charges are included in our prices or paid by us. Contact us if a carrier requests an unexpected tax or customs payment.

3. How do I obtain my tracking number?

Email willyboyce.isan@outlook.com with your order number and checkout email address. We provide available tracking details after dispatch.

4. Can I return an item, and how long does a refund take?

You can request a free return within 30 calendar days after delivery, including for a change of mind. We provide a prepaid label or another return method at our expense, with no restocking fee.

Refunds normally appear in your original payment account within 3–7 business days after issuance, depending on your payment provider. Statutory deadlines take priority.

5. What should I do if my parcel is lost or my item arrives damaged?

Contact willyboyce.isan@outlook.com with your order details and a description of the problem.

For a lost shipment, we arrange a free replacement or an appropriate refund. For damaged, defective, or incorrect products, we provide a suitable remedy and cover necessary shipping costs.