Refund policy
Last updated: October 29, 2026
lelunavora offers free returns within 30 days of delivery. This policy covers orders placed at lelunavora.shop, operated by BLUE CYPRESS SEPTIC & TRACTOR SERVICES LLC.
30-day free returns
If your purchase is not suitable, you may request a return within 30 calendar days after receiving it. Change-of-mind returns are welcome, and you do not need to provide a reason.
Please return products in the condition received, together with included accessories and any original packaging reasonably available. Reasonable unpacking and inspection are permitted. Missing packaging alone does not remove your statutory rights.
Damage resulting from misuse may affect eligibility under our voluntary return promise, without affecting rights relating to faulty or misdescribed goods.
Starting a return
Email willyboyce.isan@outlook.com and include:
- Your order number.
- The email address used at checkout.
- The products you wish to return.
We will provide the correct return destination and a prepaid shipping label or another return method at our expense. Please dispatch the products within 14 calendar days after receiving our instructions.
There are no restocking fees or return handling charges. Contacting us first allows us to arrange free shipping; statutory cancellation rights do not depend on our approval.
Do not assume that our business correspondence address accepts returns. Use the destination provided in your return instructions.
Faulty, damaged, or incorrect products
Contact us promptly if a product arrives damaged, is defective, or differs from your order. A description and photographs, where available, can help us investigate.
We will provide an appropriate remedy, including replacement, repair, or refund where applicable. Any necessary return shipping and replacement delivery will be at our expense. Our 30-day voluntary return period does not limit longer statutory rights.
What we refund
For a full-order return, we refund the amount paid for the products and any standard outbound delivery charge.
For a partial return, we refund the returned products and any delivery amount refundable under applicable law. We do not impose a new shipping charge because a return reduces the value of the products you keep below the free-shipping threshold.
Refund timing
We assess returns promptly and notify you of the outcome. Approved refunds are issued promptly to the original payment method.
After issuance, refunds normally appear in your account within 3–7 business days, depending on your bank or payment provider. This is an estimated bank processing period and does not extend any applicable legal refund deadline.
If your refund has not appeared after seven business days, contact us for assistance.
Cancellations and exchanges
To cancel before dispatch, email us as soon as possible. Once an order has shipped, the return process remains available.
For an exchange, contact us to discuss availability and arrange the return.
UK consumer cancellation rights
For qualifying UK distance purchases, you may cancel without giving a reason by notifying us within 14 calendar days after delivery. You then have a further 14 calendar days to return the goods.
We reimburse without undue delay. Unless we offer collection, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and refund within 14 days of that event. If we offer collection, reimbursement is due within 14 days after cancellation.
Standard outbound delivery is refundable. Premium delivery supplements need not be refunded unless required by law. A deduction for handling beyond necessary inspection applies only where lawful.
Our free return arrangements apply, and our voluntary 30-day promise supplements your statutory rights.
Optional cancellation form
To: BLUE CYPRESS SEPTIC & TRACTOR SERVICES LLC
118 S HICKORY ST, FELLSMERE, FL 32948, United States
Email: willyboyce.isan@outlook.com